Want to know where you job stands? The following list shows the current status of liner replacements and safety cover installations. Priority is based on a simple "first come, first serve" standard, though some smaller jobs or extreme hard luck cases will sometimes be accomplished out of order if necessary.
To find your place in the queue, simply look for the code given to you by the Service Manager on the far left and see where your project stands. Progress is fairly routine except during periods of rainy weather (see the weather forecast to the right) or if a job in progress encounters some manner of challenge like ground water. Regardless, we simply continue on with the current job until it is completed before going too far in "opening up" a new job. That way we make sure you get the best possible product for your money.
We know putting in a new liner can be stressful and that often people are anxious to get it done right away. That's why we offer this look into our schedule as means to provide transparency for you while demonstrating that we take care of each job in a fair and complete manner. And we want to get them done quickly as well, because at the end of the day that's how we make a living. But, if you have any questions about this list or your project, please feel free to contact the service manager.
And lastly, we do our own work. We don't subcontract it out to the lowest bidder.
Frequently Asked Questions
- When do you order the liner or safety cover? Typically, when your job is about number 4 in the queue for a liner we make the order.. That way, it's not sitting around our shop or warehouse where it could possibly get damaged. Better to have it arrive shortly before we need it to also save room.
- What does "Ground Water" mean? This indicates that at the pool we are working on, we have encountered a ground water situation which can cause delays.
The bottom of your pool, underneath the liner, is made of a porous material that allows water to pass through. With your pool filled up, the weight of the water in the pool keeps the groundwater from coming in. At least for the most part. Sometimes, groundwater pressure can build up and that is what will cause a liner to “float” and leave wrinkles.
The real challenge comes when you empty the pool to change the liner. With the weight of the pool water removed, groundwater can start to fill the pool up and it needs to be evacuated before the new liner can be set properly. This can also cause bottom damage as the water builds up. When there is a lot of it, we sometimes have to install well points underneath the pool and run a pump full time to evacuate the water while we work.